Digital Account Manager Job, Cape Town
Remuneration: | base salary negotiable |
Location: | The cap |
Remote work: | Remote work only |
Level of education: | Diploma |
Job level: | Environment |
Travel requirement: | Casual |
Type: | Permanent |
Reference: | #AM06LB |
Company: | Lima bean |
job description
Lima Bean is an international software development company, specializing in web and mobile solutions for a wide range of clients.
We are looking for a new team member to lead day-to-day communications with clients on the account as well as team and workflow management for these accounts. The ideal candidate for this position is a self-starter with a keen eye for detail and a willingness to get their hands dirty. This role is versatile and combines team and account management with quality assurance. The candidate will report directly to the COO.
Your role:
Day by day
- Lead, develop and implement software development work assigned by management, customers and project managers.
- Work with the development team to advance work on Jira.
- Manage all customer communications for your assigned accounts and ensure effective and lasting relationships are built.
- Monitor and manage assigned work on Jira, through our support system, emails and Slack.
- Create, manage, troubleshoot, restore, deploy and monitor websites and work required on mandates.
- Coordinate with other departments, such as web designers, to ensure work is designed, assigned, and completed.
- Double-check updates made by other team members to make sure the updates are working.
- Track errors and ensure they are fixed and perform full QA on every ticket.
- Check every page in a system and ensure layout and design is consistent with website/corporate identity.
- System testing. Perform user testing on systems, etc.
Main responsibilities
- Coordinate work on accounts and ensure work is delivered on time.
- Manage account budgets, ensuring monthly budgets are met.
- Analyze account performance and generate monthly reports.
- Manage daily briefs, issues and keep various stakeholders up to date.
- Build effective relationships with clients and the team.
Required Skills
We are looking for a versatile individual with an eye for detail, e-commerce experience, and the organizational skills to thrive in a fast-paced, agile environment. We require this individual to build strong relationships with the client and the team, while delivering thorough and detailed work.
skills and eexperience
– A minimum of at least three years of experience as an account manager in the field of digital website development.
– Solid experience in e-commerce sites with direct communications with third parties.
– Knowledge of Jira or similar task/workflow management systems as an operational tool.
– Excellent business English communication skills and willingness to build strong client relationships.
– Previous agency experience in web development.
Posted on Jun 07 08:54, Closing date Aug 5
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